Legal
Remote Support Policy
Customer Authorization
Remote access to your device is initiated only with your authorization. Before any remote session begins, you will be shown a consent step explaining what remote support involves and asked to explicitly confirm you authorize it.
Scope of Remote Access
Remote access is limited to what's necessary to diagnose and perform the specific service you requested. Technicians should not access files, applications, or areas of your device unrelated to that service.
Customer Control
You remain in control of your device throughout an attended remote session and may end the session at any time.
Customer Responsibilities
Before a session begins, please close unrelated private documents and applications. You are responsible for backing up important data where applicable.
Sensitive Information
TechMax technicians should not request unrelated banking credentials or full payment-card credentials. If a password is genuinely required to complete the specific service requested, you remain in control of entering it yourself wherever possible.
Third-Party Remote Software
Remote sessions may use third-party remote-connection software. TechMax does not silently install remote-access software — any connection tool is used with your knowledge as part of the authorized session.
Session Termination
You may end an attended session at any time. TechMax may also end a session if it becomes clear that the requested service cannot be completed as scoped.
Unattended Access
Unattended access is not enabled by default. If unattended support is ever offered for a specific service, it requires separate, explicit authorization from you before it is used.
Service Records
We keep records of remote session authorization (such as consent given and session timing) for support and accountability purposes. Remote sessions are not recorded unless we tell you otherwise at the time of the session.
Security Limitations
While we take reasonable precautions, no remote-access technology is completely free of risk. We recommend keeping your operating system and security software up to date.