Legal
Privacy Policy
This Privacy Policy describes how TechMax ("TechMax," "we," "us") collects, uses and protects information in connection with our remote technology support services and website.
Information We Collect
Depending on how you interact with TechMax, we may collect:
- Name, email address, and phone number
- Order details and service information
- Support requests and their contents
- Transaction metadata (such as order reference, amount, and payment status — not full card details)
- Technical or device information you provide that's needed to deliver support (e.g., operating system, device type)
- Remote-session metadata, where a remote session occurs (such as session status and timestamps)
- Customer communications with TechMax
- Website analytics, where actually used
- Security logs (for example, to detect abuse of our forms)
- Cookies necessary for the website and account authentication to function
Why We Process This Information
- To provide the services you request
- To process and fulfill orders
- To communicate with you about your order or support request
- To provide technical support
- To maintain accurate business records
- To prevent abuse, fraud, and spam
- To improve the website and our services
- To comply with legal obligations
Payment Information
TechMax does not collect or store your full payment card details. Card data is entered directly with our payment provider, which is responsible for handling it securely. We retain only transaction metadata such as amount, currency, status, and a provider-issued payment reference.
Service Providers
We work with third-party service providers to operate TechMax, which may include:
- Website hosting
- Payment processing
- Email delivery
- Remote-support connection technology
- Website analytics, where actually used
These providers only receive the information necessary to perform their function for us.
Data We Do Not Sell
TechMax does not sell personal information.
Remote Sessions
Remote support sessions are not recorded unless we tell you otherwise at the time of the session.
Data Retention
We retain order, support, and communication records for as long as reasonably necessary to provide our services, maintain business and legal records, and resolve disputes.
Your Choices
You may contact us to ask what information we hold about you, request a correction, or ask us to delete information we are not otherwise required to keep for legal, accounting, or dispute-resolution purposes.
Contact
Questions about this Privacy Policy can be sent through our Contact page.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision.