Legal
Disclaimer
TechMax is an independent technology support provider. References to third-party companies, brands, products and services are used only to identify products that customers may request assistance with. Such references do not imply affiliation, sponsorship, authorization or endorsement unless expressly stated.
Remote Support Limitations
Remote support can resolve many, but not all, technology problems. Issues that require physical repair, replacement parts, manufacturer service, or your internet service provider are outside the scope of what remote support can accomplish.
Third-Party Software
Support may involve third-party software, including operating systems, applications, and remote-connection tools. TechMax is not responsible for the functionality, availability, or policies of third-party software we don't develop.
Third-Party Product References
Where we mention a manufacturer or product by name (for example, in describing printer or computer support), it is solely to describe what we can help with. It does not mean TechMax is affiliated with, sponsored by, or endorsed by that company.
No Guaranteed Technical Outcome
We work carefully to diagnose and resolve the issues you bring to us, but we cannot guarantee that every issue will be fully resolved, or resolved permanently. Technology problems can have underlying causes outside of what remote support can address.
Customer Responsibility for Backups
Where applicable to the service being performed, you are responsible for backing up important data before a support session. TechMax is not responsible for data loss that occurs outside the scope of the service we performed.